Terms of service

D’HAIRPORT TERMS OF SERVICE

Welcome to D’HAIRPORT. By accessing this website and purchasing any product from our store, you agree to be bound by the Terms and Conditions outlined below.

D’HAIRPORT reserves the right to update, modify, or amend these Terms of Service at any time without prior notice. Continued use of our website constitutes acceptance of any updates made.

PRODUCTS & SERVICES

D’HAIRPORT specializes in premium ready-to-wear wigs professionally prepared prior to dispatch.

Each unit undergoes a preparation process before shipment which may include:

  • Professional styling and finishing
  • Curling, straightening, or setting
  • Lace preparation where required
  • Quality control inspection
  • Packaging preparation

As each unit is individually prepared by our team, slight variations in styling and presentation may occur.

ORDER CONFIRMATION

By placing an order through D’HAIRPORT, you confirm that:

  • All checkout information provided is accurate
  • You have reviewed your order before payment
  • You agree to all store policies before purchase
  • You understand all units are individually prepared before dispatch

Once an order has been successfully placed, processing may begin immediately.

Orders placed cannot be guaranteed to be modified after purchase.

PRODUCT REPRESENTATION & NATURAL VARIATIONS

We make every effort to display our products accurately through product photography and video content.

Please note the following:

  • Hair color may vary slightly depending on screen settings, photography lighting, and device display
  • Premium raw hair may naturally vary slightly in texture, pattern, and overall appearance
  • Units are professionally styled before dispatch but may require light combing or minor styling adjustments after transit

These characteristics are normal and do not qualify as product defects.

SHIPPING & DELIVERY

All shipping timelines provided on our website are estimates only.

D’HAIRPORT is not responsible for delays caused by:

  • Courier company delays
  • Customs processing
  • Weather disruptions
  • Failed delivery attempts
  • Incorrect address information entered during checkout
  • Circumstances outside our control

Delivery dates are not guaranteed.

Customers are solely responsible for ensuring shipping details provided at checkout are accurate.

Any reshipping costs resulting from incorrect delivery information will be the customer’s responsibility.

RETURNS & REFUNDS

All purchases remain subject to D’HAIRPORT’s Return & Exchange Policy.

By purchasing from D’HAIRPORT, customers acknowledge and agree to all return, refund, and exchange conditions stated on our website.

PRICING

Prices displayed on our website may be changed without prior notice.

Promotional pricing, discount offers, and sale prices remain valid only during the stated promotional period.

FRAUD PREVENTION

D’HAIRPORT reserves the right to refuse, cancel, hold, or investigate any order suspected of:

  • Fraudulent activity
  • Unauthorized payment usage
  • Suspicious transactions
  • Chargeback abuse
  • Activity considered harmful to the business

Additional verification may be requested before processing certain orders.

INTELLECTUAL PROPERTY

All images, product photos, videos, branding materials, logos, written descriptions, website content, and all other intellectual property displayed on this website remain the sole property of D’HAIRPORT.

Unauthorized copying, reproduction, or redistribution is strictly prohibited.

LIABILITY

D’HAIRPORT will not be held responsible for damage caused by misuse, poor maintenance, improper product care, customer alterations, or failure to follow care instructions after delivery.

RIGHT TO REFUSE SERVICE

We reserve the right to refuse service, cancel orders, or terminate transactions at our sole discretion where customer conduct is abusive, fraudulent, suspicious, or violates store policies.

CONTACT INFORMATION

For customer support, please contact:

Email: support@dhairport.shop
WhatsApp: 07307 159017

AGREEMENT

By purchasing from D’HAIRPORT, you confirm acceptance of all store policies, terms, and conditions.

Failure to review our policies before purchase does not exempt customers from compliance.