Refund policy

D’HAIRPORT RETURN & EXCHANGE POLICY

At D’HAIRPORT, we specialize in premium ready-to-wear wigs designed to provide convenience, luxury, and a flawless experience for every customer.

Unlike standard wig retailers, every wig purchased from D’HAIRPORT goes through a preparation process before dispatch to ensure it arrives professionally finished and ready to wear.

This preparation process may include styling, finishing, customization, quality control checks, and overall preparation tailored to our brand standards.

Due to the nature of our products and hygiene regulations, we maintain a strict return and exchange policy.

ALL SALES ARE FINAL

All purchases made through D’HAIRPORT are considered Final Sale.

Because every wig is individually prepared before dispatch, we do not offer refunds once an order has been placed.

Please review your order carefully before completing your purchase.

OUR READY-TO-WEAR PROCESS

Every wig ordered from D’HAIRPORT is individually prepared before shipment.

Our preparation process may include:

  • Styling and finishing
  • Curling, straightening, or setting
  • Lace preparation where required
  • Final quality checks
  • Packaging preparation to ensure your wig arrives ready to wear

As each unit is individually prepared before dispatch, all orders are treated as processed orders once preparation begins.

RETURNS & EXCHANGES

Returns are not automatically accepted.

Exchange or return requests will only be reviewed under exceptional circumstances and must meet all of the conditions below:

  • Request must be made within 72 hours of delivery
  • Product must remain in the exact condition it was received
  • Product must not show any signs of wear or use
  • Product must not be brushed, combed, styled, altered, washed, or modified after delivery
  • Original packaging must remain intact

Any item showing signs of wear, use, alteration, damage, or tampering will automatically be rejected.

NON-RETURNABLE ITEMS

The following items are strictly non-returnable, non-refundable, and non-exchangeable:

  • Custom colored wigs
  • Sale or discounted items
  • Promotional items

QUALITY CONCERNS

If you believe you have received an incorrect or defective item, you must contact us within 24 hours of delivery.

To review your claim, please provide:

  • Full name
  • Order number
  • Clear photos of the item
  • Video evidence showing the issue

Claims made after the product has been worn, used, altered, or modified will not be accepted.

RETURN OR EXCHANGE REQUESTS

If you believe your order qualifies for review under this policy, please contact us within the required timeframe.

You may contact us through:

Email: support@dhairport.shop
WhatsApp: 07307 159017

Please include your order number and supporting evidence when contacting us.

Please note that contacting us does not automatically guarantee approval for a return, refund, or exchange.

All requests are reviewed solely at the discretion of D’HAIRPORT.

IMPORTANT NOTICE

D’HAIRPORT reserves the right to refuse any return, refund, exchange, or dispute request where product use, alteration, customer damage, or misuse is evident.

By placing an order on our website, you acknowledge and agree to all terms stated in this policy.