Shipping policy

D’HAIRPORT SHIPPING POLICY

At D’HAIRPORT, we are committed to ensuring every order is carefully prepared, packaged, and dispatched with the highest level of care.

Please review our shipping policy carefully before placing an order.

ORDER PROCESSING

All wigs purchased through D’HAIRPORT are individually prepared before dispatch as part of our premium ready-to-wear service.

Our preparation process may include:

  • Professional styling and finishing
  • Quality control inspection
  • Packaging preparation
  • Final preparation to ensure your wig arrives ready to wear

Because each order is individually prepared, processing times may vary depending on order volume and preparation requirements.

Orders are processed within our stated processing timeframe shown on our website.

SHIPPING TIMEFRAMES

Shipping timeframes displayed during checkout are estimated delivery timelines only.

Delivery dates are not guaranteed.

While we always aim to dispatch orders promptly, shipping timelines may vary depending on courier operations.

EXPRESS OR NEXT DAY DELIVERY

Where express or next day shipping options are selected, D’HAIRPORT will prioritize processing and dispatch as quickly as possible.

However, once an order has been handed over to the courier company, delivery timelines are entirely dependent on the courier service.

We do not guarantee next day delivery, as delays caused by courier companies are outside our control.

SHIPPING DELAYS

D’HAIRPORT is not responsible for shipping delays caused by:

  • Courier company delays
  • Customs processing delays
  • Weather conditions
  • Public holidays
  • Failed delivery attempts
  • Incorrect shipping details provided by the customer
  • Circumstances beyond our control

Once an order has been shipped, responsibility for delivery timing lies with the courier company.

CUSTOMER RESPONSIBILITY

Customers are responsible for ensuring all shipping details entered during checkout are accurate.

Please double check:

  • Full name
  • Shipping address
  • Postcode
  • Phone number
  • Email address

D’HAIRPORT will not be responsible for orders delayed, lost, or returned due to incorrect information entered by the customer.

If an order is returned to us due to incorrect shipping details, additional shipping fees will apply before redelivery.

TRACKING INFORMATION

Once your order has been dispatched, tracking information will be provided where applicable.

Customers are responsible for monitoring tracking updates and ensuring availability to receive delivery.

LOST OR STOLEN PARCELS

Once an order has been marked as delivered by the courier company, D’HAIRPORT is not responsible for lost, stolen, or missing parcels.

Customers must raise delivery disputes directly with the courier company where necessary.

We may assist where possible, but final responsibility remains with the courier.

INTERNATIONAL SHIPPING

International customers are responsible for any customs fees, import duties, taxes, or charges applied by their local authorities.

D’HAIRPORT is not responsible for delays caused by customs processing.

IMPORTANT NOTICE

By placing an order with D’HAIRPORT, customers acknowledge and accept that shipping timelines are estimates only and may be affected by circumstances outside our control.

Failure to review our shipping policy before purchase does not exempt customers from these terms.