Return & Exchange Terms

D'HAIRPORT RETURN & EXCHANGE TERMS

At D'HAIRPORT, we specialize in premium ready-to-wear wigs designed to provide convenience, luxury, and a flawless experience for every customer. Every wig purchased from D'HAIRPORT goes through an individual preparation process before dispatch — including styling, finishing, lace preparation where required, and final quality checks — to ensure it arrives professionally finished and ready to wear.

Due to the nature of our products and hygiene regulations, we maintain a strict return and exchange policy. Please read the following terms carefully before placing your order.

ALL SALES ARE FINAL

All purchases made through D'HAIRPORT are considered Final Sale. Because every wig is individually prepared before dispatch, we do not offer refunds once an order has been placed. Please review your order carefully before completing your purchase.

By placing an order, you confirm that you have read and agree to D'HAIRPORT's Return & Exchange Terms and understand that wigs and hair extensions are non-refundable if tried on, worn, altered, or returned due to change of mind, personal preference, or incorrect purchase selection.

EXCEPTIONAL-CIRCUMSTANCE REQUESTS

Returns and exchanges are not automatically accepted. Requests will only be reviewed under exceptional circumstances and must meet all of the following conditions:

  • Request must be made within 72 hours of delivery
  • Product must remain in the exact condition it was received
  • Product must show no signs of wear or use
  • Product must not have been brushed, combed, styled, altered, washed, or modified after delivery
  • Original packaging must remain intact

Any item showing signs of wear, use, alteration, damage, or tampering will automatically be rejected.

NON-RETURNABLE ITEMS

The following items are strictly non-returnable, non-refundable, and non-exchangeable:

  • Custom coloured wigs
  • Sale or discounted items
  • Promotional items
  • Any item that has been worn, tried on, altered, or modified after delivery
  • Items returned due to change of mind, personal preference, or incorrect purchase selection

QUALITY CONCERNS

If you believe you have received an incorrect or defective item, you must contact us within 24 hours of delivery. To review your claim, please provide:

  • Full name
  • Order number
  • Clear photos of the item
  • Video evidence showing the issue

Claims made after the product has been worn, used, altered, or modified will not be accepted.

HOW TO SUBMIT A REQUEST

If you believe your order qualifies for review under this policy, please contact us within the required timeframe. Contacting us does not automatically guarantee approval — all requests are reviewed solely at the discretion of D'HAIRPORT.

Email: support@dhairport.shop
WhatsApp: 07307 159017

Please include your order number and supporting evidence when contacting us.

IMPORTANT NOTICE

D'HAIRPORT reserves the right to refuse any return, refund, exchange, or dispute request where product use, alteration, customer damage, or misuse is evident. By placing an order on our website, you acknowledge and agree to all terms stated in this policy and our published Refund Policy.